Privacy notice

This notice explains how Fellaxe Technologies ("Fellaxe", "we", "us") handles personal data when you use our website, our software products (including Postraxe), their websites and customer portals, and our support. A product may add a short supplement describing anything specific to it; where it does, the supplement and this notice apply together.

1. Data we collect

• Contact and support: your name, email address, phone number if you give it, company name, and the content of your messages.
• Account and business details: your name, business or outlet name, email, phone, billing address and tax details such as GSTIN, and sign-in and account-recovery records.
• Subscription and payment records: your plan, offer, billing dates, invoices, and payment status. Card and bank details are entered with our payment provider; we do not store full card numbers.
• Device and licence information: when you activate desktop software, we record device identifiers, a security key fingerprint created on your device, application and operating-system versions, and the times and results of licence checks. This is used to activate, verify and protect your licence.
• Files you upload for setup: for example menu photos or PDF files you send so we can prepare your product data.
• Technical and security data: IP address, browser and device type, and similar signals used to keep our services secure, including spam protection (Cloudflare Turnstile) on forms. Website statistics, if enabled, are collected without cookies and without identifying you.

2. Data that stays on your computer

Products that run on your own computer, such as Postraxe, store your day-to-day business records there: orders, bills, invoices, menus, inventory and any customer details you enter. We do not access that data. It reaches us only if you choose to send it, for example a backup or diagnostic file shared with support. You are responsible for any personal data of your own customers that you record in the software.

3. How we use data

• to provide, activate, update and support our products;
• to manage subscriptions, payments, invoices and tax records;
• to verify licences and prevent misuse, fraud and security incidents;
• to reply to enquiries and send service messages such as renewal or security notices;
• to improve our products using aggregated, non-identifying information; and
• to meet legal, tax and accounting obligations.

We do not sell personal data or use it for third-party advertising. We send marketing messages only if you agree, and you can opt out at any time.

4. Who we share data with

• Service providers that run parts of our services on our behalf, such as Cloudflare (hosting, security and email routing), Amazon Web Services (email delivery and cloud services) and our payment provider. They may process data only to provide their service to us.
• Authorities when the law requires it, or to protect our rights, our customers or the public.
• A successor business if Fellaxe or a product is reorganised, merged or sold, under the same protections.

Some providers process data outside India, for example in Australia, the United States or Europe. We use providers with appropriate security commitments.

5. How long we keep data

We keep data only as long as needed for the purposes above: account and licence records while your account is active and for a reasonable period afterwards; invoices and tax records for the period required by law; enquiry emails until the matter is handled and followed up; uploaded setup files until setup is complete, unless you ask us to keep them.

6. Security

We protect data with encryption in transit, access controls, signed and verified software releases, and limited staff access. No system is perfectly secure, so we also monitor for and respond to incidents, and will notify affected users and authorities where required.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable law, you may ask to access, correct, update or erase your personal data, withdraw consent, and nominate someone to exercise your rights. You can also raise a grievance with us. Email privacy@fellaxe.com. We will respond within the time required by law. If you are not satisfied, you may contact the Data Protection Board of India.

8. Cookies

Our websites use only cookies that are necessary for them to work, such as sign-in and security cookies. We do not use advertising or cross-site tracking cookies.

9. Children

Our products are for businesses and are not intended for anyone under 18.

10. Changes

We may update this notice. The date at the top shows the latest version, and we will tell account holders about significant changes in advance.

11. Contact

Privacy questions and requests: privacy@fellaxe.com. Everything else: our contact page or contact@fellaxe.com.